Terms of Service

We provide residential cleaning in San Diego County, including Recurring Cleaning, Deep Cleaning, Move-In/Out Cleaning, and Post-Construction Cleaning. What each service includes is described on our website and in your booking confirmation. Anything not listed there is not included unless we agree to it in writing.

• Inside-the-fridge and inside-the-oven cleaning are included only with Move-In/Out Cleaning, or as part of a plan that lists them.
• Sheet changes are done only when clean linens are left out for us. We do not launder linens unless you book that add-on.
• We do not move heavy furniture, climb above a standard step stool, clean biohazards (such as mold, bodily fluids, or pest waste), or handle items we believe are unsafe.

Quotes are based on the details you give us, such as home size, number of bedrooms and bathrooms, and condition. If the home is larger or in significantly worse condition than described, we may adjust the price before we start, or stop and reschedule. Heavily soiled or moldy appliance interiors may carry an extra charge of $50.

• A valid card is required to book. Your card is charged after your cleaning is completed.
• Recurring clients are charged after each visit at the rate shown in their booking.
• Prepaid packages are non-refundable once the first visit is completed, except as required by law. Unused visits expire 12 months after purchase.
• Payments not received within 3 days of the service date may incur a late fee of $15.
• Tips are optional and go to your cleaning team.

• You may cancel or reschedule free of charge with at least 48 hours' notice.
• Cancellations with less notice are charged $50.
• If we arrive and cannot get in (no one home, wrong code, no key), it counts as a late cancellation and the lockout fee of $50 applies.
• We may need to reschedule because of illness, weather, or emergencies. If we do, we will tell you as soon as possible and you will not be charged.

Please provide safe access to the home, plus running water, electricity, and working lights. If you give us a key or code, we will keep it secure and use it only for your cleaning. Please secure pets that may be anxious or aggressive, and let us know about any pets before your visit.

Please put away cash, jewelry, medications, firearms, and irreplaceable or highly fragile items before we arrive. We are not responsible for items that are not reasonably secured, or for damage caused by improper installation or pre-existing wear.

If something was missed, tell us within 24 hours of your cleaning and send photos if you can. We will come back and re-clean the missed areas at no cost. The guarantee covers only items included in the service you booked. It does not include refunds unless we choose to offer one.

Report any damage within 24 hours with photos. We will review the claim and, at our option, repair, replace, or reimburse the item at its fair value, up to the limits of our insurance. We are not liable for normal wear, items that were already damaged, or damage that results from following your instructions.

Cleanings may be performed by independent professionals working with Parcero. To protect our team, you agree not to hire a Parcero cleaner directly for cleaning services during the time you use our services and for 12 months after your last cleaning. If you do, a placement fee of $100 applies.

Our team may decline or stop work if they feel unsafe, are mistreated, or find conditions that differ substantially from your booking. In those cases, charges for time already worked may apply.

We may take before-and-after photos to document our work or a claim. We will never post photos that show your face, address, or personal items without your permission.

By booking, you agree that we may contact you by phone, text, and email about your appointments. If you opt in to promotional texts, message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help. See our Privacy Policy.

To the fullest extent allowed by law, our total liability for any claim related to a cleaning is limited to the amount you paid for that cleaning, except for property damage covered under Section 8. We are not liable for indirect or consequential losses.

These Terms are governed by the laws of the State of California. Any dispute will be handled in the courts of San Diego County, California.

We may update these Terms from time to time. The “Last updated” date above shows when they last changed. Bookings made after an update are covered by the new Terms.

Parcero Cleaning · (424) 235-3258 · info@parcerocleaning.com · San Diego County, California