Privacy Policy

• Contact details: name, phone number, email address, and service address.
• Booking details: service type, home size, access instructions (such as gate or lockbox codes), pet information, and notes you share with us.
• Payment information: card payments are processed by our booking and payment providers. We do not store your full card number.
• Messages: texts, emails, calls, and reviews you send us.
• Website data: basic information collected automatically, such as browser type, pages visited, and referring site, through cookies and analytics tools.

• To schedule, perform, and confirm your cleanings
• To send appointment reminders, receipts, and service updates
• To respond to questions, quotes, and feedback
• To process payments and prevent fraud
• To improve our services and website
• To send occasional offers or newsletters, only if you opt in. You can unsubscribe at any time.

We do not sell or rent your personal information. We share it only with:

• Our cleaning team, who receive the details needed to do your cleaning, such as address, access instructions, and notes.
• Service providers that help run our business, such as our booking software (BookingKoala), payment processor (Stripe), text messaging and phone services, email tools, and website analytics. They may use your information only to provide services to us.
• Authorities, when required by law or to protect our rights, our team, or others.

If you give us your phone number, we may text you about your appointments. If you opt in to marketing texts, message frequency varies and message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

Our website uses cookies and similar tools, such as Google Analytics and Google Tag Manager, to understand how visitors use the site. You can block or delete cookies in your browser settings. Our site does not currently respond to browser “Do Not Track” signals.

We use reasonable safeguards to protect your information, and we limit access to people who need it to do their job. We keep your information only as long as needed to provide our services, meet legal and tax requirements, and resolve disputes. Access codes are removed from our records when you stop using our services.

You can ask us to:

• Tell you what personal information we have about you
• Correct information that is wrong
• Delete your information, unless we need to keep it for legal or tax reasons
• Stop sending you marketing emails or texts

California residents may have additional rights under California law. We do not sell or share personal information for cross-context behavioral advertising. To make a request, email info@parcerocleaning.com or call (424) 235-3258. We will respond within 45 days and will not treat you differently for making a request.

Our services are for adults. We do not knowingly collect information from children under 13.

Our site may link to other sites, such as Google, Yelp, or social media. We are not responsible for their privacy practices.

We may update this policy from time to time. The “Last updated” date above shows when it last changed.

Parcero Cleaning · (424) 235-3258 · info@parcerocleaning.com · San Diego County, California